Education Program Coordinator – ADR Institute of Canada (ADRIC)
1-2 year contract with possibility of permanent position thereafter
ADRIC is a non-profit professional membership association providing services and benefits to dispute resolution practitioners and support to our regional Affiliates across Canada.
The Education Program Coordinator will be responsible for day-to-day operations related to all our education activities, to review and enhance all education policies and processes, develop existing courses to their best potential and to develop new products. He/she will work closely with the Executive Director and the Education Committees to identify opportunities, resolve concerns and grow ADRIC’s Education Program.
This is a new contract position to advance the Education Program into a viable, self-sustaining project while providing high-quality ADR training.
National Courses Administration:
- Liaise with Affiliates / Service Providers throughout the process of course delivery, ensuring national consistency
- Ensure delivery of course materials in a timely manner
- Ensure due process for evaluations, exams and appeals
- Liaise with National Trainer Approval Committee, and provide training materials to approved trainers and coaches
- Review course/program/instructor evaluations, share with appropriate committees/individuals and use the data to plan or modify programs
- Coordinate filming of mock arbitration videos for National Arbitration Course
- Liaise with Instructor and students of Correspondence Course and maintain electronic student files
- Liaise with and assist Education committees
- Develop courses, programs and webinars
- Customize programs and courses for specific industries
- Coordinate conversion of Correspondence Course to online format
- Coordinate Course Accreditation Program
- Liaise with committee to develop Continuing Education and Engagement (CEE) points systems for Qualified and Chartered Arbitrators
- Identify and develop alternate delivery opportunities
- Maintain budget and ensure invoicing and payment requirements are communicated to bookkeeper
- Work with bookkeeper to resolve budget issues and discrepancies
- Use financial information to plan, modify or cancel webinars if uptake is low
- Prepare course descriptions and write-ups
- Oversee design of specific marketing materials and plans
- Respond to email and telephone enquiries
- Maintain and update program forms, brochures, information packages, etc., post to websites and distribute revisions
- Maintain electronic files for historical reference
- Degree in adult education or equivalent
- Familiarity of CRM database systems and websites (training available in iMIS CRM)
- Intermediate to advanced skills in MS Office: Outlook, Word, Excel, PowerPoint
- Knowledge of arbitration and mediation a strong asset
- Bilingualism (French English) an asset
- Strong interpersonal, relationship building and conflict resolution skills
- Excellent oral, written, analytical and technical skills
- Works with a sense of urgency; exceptional organizational and prioritizing skills
- Meticulous attention to detail and committed to excellence
- Knowledge of various technologies and willingness to learn
- Creative problem solving skills, capacity for innovation
- Initiative, adaptable, and able to work under pressure
- Team skills
Reports to: Executive Director
Start date: Immediate
Remuneration: Salaried position plus benefits after probationary period
Location: Yonge & Eglinton, Toronto
How to apply:
Please submit your resume and a brief PERSONALISED cover letter to firstname.lastname@example.org soonest and no later than April 24, 2018:
- outlining how your skills, experience and interests match this position* and
- your salary expectations*
*Applications without this information will not be considered.
No phone calls, please and thank you. NO AGENCIES – NO EXCEPTIONS.
ADRIC is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.
We thank everyone who applies; however only those selected for an interview will be contacted.