29 Mar

Education Program Coordinator – ADR Institute of Canada (ADRIC)

1-2 year contract with possibility of permanent position thereafter


ADRIC is a non-profit professional membership association providing services and benefits to dispute resolution practitioners and support to our regional Affiliates across Canada.

The Education Program Coordinator will be responsible for day-to-day operations related to all our education activities, to review and enhance all education policies and processes, develop existing courses to their best potential and to develop new products. He/she will work closely with the Executive Director and the Education Committees to identify opportunities, resolve concerns and grow ADRIC’s Education Program.

This is a new contract position to advance the Education Program into a viable, self-sustaining project while providing high-quality ADR training.



National Courses Administration:

  • Liaise with Affiliates / Service Providers throughout the process of course delivery, ensuring national consistency
  • Ensure delivery of course materials in a timely manner
  • Ensure due process for evaluations, exams and appeals
  • Liaise with National Trainer Approval Committee, and provide training materials to approved trainers and coaches
  • Review course/program/instructor evaluations, share with appropriate committees/individuals and use the data to plan or modify programs
  • Coordinate filming of mock arbitration videos for National Arbitration Course
  • Liaise with Instructor and students of Correspondence Course and maintain electronic student files

Program Development/Implementation:

  • Liaise with and assist Education committees
  • Develop courses, programs and webinars
  • Customize programs and courses for specific industries
  • Coordinate conversion of Correspondence Course to online format
  • Coordinate Course Accreditation Program
  • Liaise with committee to develop Continuing Education and Engagement (CEE) points systems for Qualified and Chartered Arbitrators
  • Identify and develop alternate delivery opportunities

Budgetary Responsibilities:

  • Maintain budget and ensure invoicing and payment requirements are communicated to bookkeeper
  • Work with bookkeeper to resolve budget issues and discrepancies
  • Use financial information to plan, modify or cancel webinars if uptake is low


  • Prepare course descriptions and write-ups
  • Oversee design of specific marketing materials and plans

General Admin:

  • Respond to email and telephone enquiries
  • Maintain and update program forms, brochures, information packages, etc., post to websites and distribute revisions
  • Maintain electronic files for historical reference



  • Degree in adult education or equivalent
  • Familiarity of CRM database systems and websites (training available in iMIS CRM)
  • Intermediate to advanced skills in MS Office: Outlook, Word, Excel, PowerPoint
  • Knowledge of arbitration and mediation a strong asset
  • Bilingualism (French English) an asset


  • Strong interpersonal, relationship building and conflict resolution skills
  • Excellent oral, written, analytical and technical skills
  • Works with a sense of urgency; exceptional organizational and prioritizing skills
  • Meticulous attention to detail and committed to excellence
  • Knowledge of various technologies and willingness to learn
  • Creative problem solving skills, capacity for innovation
  • Initiative, adaptable, and able to work under pressure
  • Team skills


Reports to: Executive Director
Start date: Immediate
Remuneration: Salaried position plus benefits after probationary period
Location: Yonge & Eglinton, Toronto


How to apply:

Please submit your resume and a brief PERSONALISED cover letter to recruiting@adric.ca soonest and no later than April 24, 2018:

  1. outlining how your skills, experience and interests match this position* and
  2. your salary expectations*


*Applications without this information will not be considered.


No phone calls, please and thank you. NO AGENCIES – NO EXCEPTIONS.


ADRIC is an inclusive employer. Accommodation is available under the Ontario Human Rights Code.


We thank everyone who applies; however only those selected for an interview will be contacted.

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