Facilitator:  Viki Scott, RC (c), BSc, RRP, CHRM, MBA, ADR(c), President and Principal Consultant, Scott & Associates Inc.

At times, we mediators hear and resolve issues arising from highly emotionally charged conflict. In today’s workplace environments, mediators will be challenged to resolve issues associated with bullying, cultural differences, harassment and violence, etc. We must be mindful of the risk of “transference” resulting from the information we receive and the affect it may have on our own psychological and physical well-being.

Compassion fatigue, also known as secondary traumatic stress (STS), is a condition characterized by a gradual lessening of compassion over time. Compassion fatigue is a condition commonly known among professionals who work directly with victims of disasters, trauma, or illness, especially in the health care industry. It is not just a form of “burnout”. Professionals in other occupations also at risk for experiencing compassion fatigue include lawyers, arbitrators and parenting coordinators and other dispute resolution professionals.

Participants will:

• Complete the “Professional Quality of Life Scale” – “PROQOL” Self-Assessment;
• Learn the signs, symptoms and the “causal” effect of Compassion Fatigue;
• Learn means and ways of preventing Compassion Fatigue; identify what strategies to adopt for minimizing risk and what supports are available in the event of.

Watch the recording of the webinar!