What is ADR Systems Design?
Many organizations are building ADR into their business models because they have realized that traditional methods of resolving workplace conflicts are not always the most effective or satisfactory. As a result, a field known as “ADR Systems Design” or Integrated/Informal Conflict Management Systems (ICMS), emerged.
ADR Systems Design is a discipline that analyzes an organization’s needs and sets up systems to manage potential conflict using appropriate dispute resolution processes. ADR systems designers collaborate with management, in-house counsel, human resources, management, employees and customers to structure effective resolution processes in various areas of the business. The result is tailored ADR processes such as preventative mechanisms for situations when problems are likely to emerge, and once they have evolved into disputes.