Updated ODR Standards and a new ODR Framework from the NCTDR
The National Center for Technology and Dispute Resolution has issued a paper, Framing the Parameters for Online Dispute Resolution introducing a framework for use in considering what constitutes ODR. With the recent burst in use of videoconferencing in dispute resolution during the global pandemic, growing interest in the application of artificial intelligence, and the development of sophisticated technologically supported platforms, robust discussions are underway about the state of play of ODR.
The NCTDR hopes this ODR Framework will contribute to increased understanding and ethical design and use of technology in dispute handling.
The National Center for Technology and Dispute Resolution and the International Council for Online Dispute Resolution have also jointly issued revised Online Dispute Resolution Standards.
The ODRTF previously adopted the NCTDR’s Ethical Principles for ODR.