Shipping Policy

Orders will be processed within 5 business days.

Cost of shipping and handling (via) is included in the price.

All shipments are sent via Canada Post from our office in Toronto.

We will ship all items on an order at the same time. In the event that there is an item that is on back order, the entire order will be held until such time that the back order item is available. In the rare event that the item you order is not available, you will be contacted by email.

If you have any questions regarding your order, please contact us at admin [at]

All amounts are in Canadian dollars.

Return / Cancellation / Refund Policy

Membership Fees:
Membership fees are refunded only if the ADR Institute of Canada declines the application.

Sales on books, Correspondence Courses and Stickman Pin are final.

Events and Workshops:

Registration Cancellation Policy: If you are unable to attend, your registration is fully transferable to another person in your organization. Please notify us as soon as possible with the individual’s name and contact information including email so that we may prepare a delegate badge.

If you must cancel, notice of cancellation must be received in writing (email is acceptable – please include “EVENT CANCELLATION” in the subject line). All refund requests received 11 or more business days prior to the Conference will receive a refund less a 25% administrative fee; those received within 8 – 10 business days will receive a refund less 50%. We regret that cancellations within 7 days of the event cannot be refunded.

Please note: All event sessions and speakers are subject to change.


You may expect a refund by cheque within 14 business days after we receive your notice. We will confirm receipt of your notice by email.

Please contact our customer service for more information: admin [at]