|
ODR Resource Library Draft Updated – April 7, 2020 (A = Article, W = Website, B = Book) |
| Title | Author | Resource Type | URL | Date Posted or Last Visited | Comments |
| @ Face Value? Nonverbal Communication & Trust Development in Online Video-based Mediation | Ebner, Noam & Thompson, Jeff |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2395857 | 23-Nov-2015 | |
| 5 Tips for Adding Video to your Mediation Practice | Kelsey, J & Toledano, J |
A |
https://www.mediate.com/articles/KelseyJ5.cfm | Jul-2017 | |
| A Comparative Analysis of Online Dispute Resolution Platforms | Sree Krishna Bharadwaj H. | A | https://goo.gl/3RbxGP | 10-Mar-2017 | |
| A Literature Review on Online Dispute Resolution and Application to B2B E-commerce | Simkova, N |
A |
https://goo.gl/ZkK63j | Sep-2015 | |
| 5 Ways Science Shows Us How To Work Better Virtually | Rock, Dr. David | A | https://www.linkedin.com/pulse/5-ways-science-shows- | April 2020 | |
| Are We Ready for Mediation in Cyberspace? | Esten, J |
A |
https://digitalcommons.law.byu.edu/lawreview/vol1998/iss4/1/ | 1998 | |
| Artificial Intelligence: Robots, Avatars, and theDemise of the Human Mediator | Larsen, D |
A |
https://www.researchgate.net/publication/228196237_
Artificial_Intelligence_Robots_Avatars_and_the_Demise_of_the_ |
Feb-2010 | |
| BC’s Civil Resolution Tribunal: A Case for Expanding Online Dispute Resolution in Canada | Butler, A. |
A |
https://goo.gl/B1djwj | 31-May-2017 | |
| Blockchain and the Inevitability of Disputes: The Role for Online Dispute Resolution.
|
Robinovich, Orna & Katsch, Ethan | A | https://scholarship.law.missouri.edu/jdr/vol2019/iss2/6 | 1-Oct-2019 | Journal of Dispute Resolution, University of Missouri School of Law |
| Building the Virtual Courthouse: Ethical Considerations for Design, Implementation, and Regulation in the World of ODR | Shackleford, S., et al |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2387912 | 26-Aug-2014 | |
| Can Artificial Intelligence and Online Dispute Resolution Enhance Efficiency and Effectiveness in Courts | Zeleznikow, John |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2999339 | 11-Jul-2017 | |
| Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration | Sela, Ayelet |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3074311 | 12-Jul-2018 | |
| Codex – Curated list of companies offering ODR |
W |
https://techindex.law.stanford.edu/companies?category=6 | Affiliated with Standford Univ. – Date not specified. | ||
| Conflict Analytics Lab | Queen’s University |
W |
https://conflictanalytics.queenslaw.ca | 2019 | Webpage copyright date 2019. |
| Conflict Analytics Lab | Queen’s University |
W |
https://conflictanalytics.queenslaw.ca | 1-Sep-2019 | The Conflict Analytics Lab is a research-based consortium concerned with the application of data science and machine learning to dispute resolution. |
| Creating An Environment for Mediating Disputes On theInternet | Transat, Richard |
A |
https://www.mediate.com/articles/granat.cfm | Sep-2000 | Written May 22,
1996, posted September 2000. |
| Cyber Justice Laboratory | University of Montreal |
W |
https://www.cyberjustice.ca/en | 15-Apr-2019 | Univ. of Montreal. |
| Cybercourts, ODR and Cyberjustice: What Does It All Mean? | Benyekhlef, B and Vermauys, N. |
A |
http://www.slaw.ca/2013/11/25/cybercourts-odr-and- | 25-Nov-2013 | |
| Designing and Implementing a State court ODR System: From Disappointment to Celebration | Larsen, David Allen | A | https://scholarship.law.missouri.edu/jdr/vol2019/iss2/7 | 1-Oct-2019 | Journal of Dispute Resolution, University of Missouri School of Law |
| Developing and Online Dispute Resolution Practice | Davies, Ben |
A |
https://www.mediate.com/articles/DaviesB1.cfm | Apr-2013 | |
| Designing Digital Inclusion: Lessons for Technology in Mediation | Build Up | A | https://medium.com/@howtobuildup/designing-digital- | April 2020 | |
| Digital Inclusion in Peacemaking | Hirblinger, Andreas | A | https://graduateinstitute.ch/sites/default/files/2020-02/
Digital%20Inclusion%20in%20Peacemaking%20Project%20Summary_0.pdf |
April 2020 | |
| Digital Justice: Technology and the Internet of Disputes | Katsh, E., et al | B | https://goo.gl/vpSVVQ | 9-Mar-2017 | |
| Dispute Resolution Research Guide: Online Dispute Resolution | Loyola University School of Law |
W |
https://lawlibguides.luc.edu/c.php?g=610820&p=5573558 | 5-Mar-2019 | ODR Resources. |
| Does Online Dispute Resolution Need Governmental Intervention – The Case for Architectures of Control and Trust | Schulz, T. |
A |
https://goo.gl/f1kV2u | 1-Oct-2004 | |
| E-Mediation | Bender, N |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2161451 | 14-Oct-2012 | |
| e-Nudging Justice: The Role of Digital Choice Architecture in Online Courts | Sela, Ayelet | A | https://scholarship.law.missouri.edu/jdr/vol2019/iss2/9 | 1-Oct-2019 | Journal of Dispute Resolution, University of Missouri School of Law |
| Equal Access to Information & Justice: The Huge Potential of Online Dispute Resolution Greatly Underexplored (1) | Philippe, M |
A |
https://goo.gl/Ad6LW5 | 11-Sep-2017 | |
| Ethical Principles for Online Dispute Resolution | The National Centre for Technology & Dispute Resolution |
A |
http://odr.info/ethics-and-odr/ | Date not specified. | |
| Ethical Principles for OnlineDispute Resolution: A GPS Device for the Field |
Wing, L |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2973278 | 25-May-2017 | |
| Evaluation of The Distance Mediation Project (BC) | Mediate BC |
A |
http://www.mediatebc.com/PDFs/1-2-Mediation-Services/ | May-2010 | |
| Fairness, Trust, and Security in Online Dispute Resolution | Benefits, N., et al |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2713411 | 16-Jan-2016 | |
| From tools and tech to relationships and respect | Sandstrom, K |
A |
https://www.thelawyersdaily.ca/articles/10831/from-tools-and- | 12-Mar-2019 | |
| Glimmers on the Horizon: Unique Ethical Issues Created by ODR |
Rainey, D. |
A |
https://goo.gl/f4Wn6b | Winter 2015 | |
| Goodbye, Rechtwijzer: hello, Justice42 | Smith, Roger |
A |
https://law-tech-a2j.org/advice/goodbye-rechtwijzer-hello-justice42/ | 31-Mar-2017 | Discusses demise of Dutch ODR project. |
| GoToMeeting |
W |
https://www.gotomeeting.com/en-ca | Online video conference service – Date not applicable. | ||
| How to conduct simulations | Ebner, Noam | A | https://www.linkedin.com/posts/noamebner_how-to-conduct-
simulations-role-play-in-activity-6647834034942599168-Zhbz
|
April 2020 | |
| International Journal of Online Dispute Resolution | W | http://www.international-odr.com | 2019 | ||
| Is ODR ADR? Reflections of an ADR Founder | Menkle-Meadow, C. |
A |
https://goo.gl/p3m7oS | 30-May-2016 | |
| Is online dispute resolution the wave of the future? | Li, V |
A |
http://www.abajournal.com/news/article/is_online_dispute_ | 18-Mar-2016 | |
| Is online dispute resolution the way of the future? | Smith, D. |
A |
https://www.lawtimesnews.com/author/dale-smith/is-online-dispute- | 9-Apr-2018 | |
| Is There a Future for Online Dispute Resolution for Lawyers? | Ambrogi, Robert |
A |
https://www.lawsitesblog.com/2016/04/future-online-dispute-resolution.html | 11-Apr-2016 | |
| JTC Publications and Webinars | National Center for State Courts | W | https://www.ncsc.org/About-us/Committees/Joint-Technology- | April 2020 | |
| Justice (and ODR) | Rule, C. |
A |
https://www.mediate.com/articles/Colin-Rule-Justice.cfm | Sep-2018 | |
| Law, Technology & Access to Justice | The Legal Education Foundation |
W |
https://law-tech-a2j.org | 17-Apr-2019 | Resource for those
interested in the use of technology to advance access to justice. |
| Lawbots.Info |
W |
https://www.lawbots.info | Lawbots for startups
– no date specified – copyright 2017. |
||
| Lawyers and Robots – Conversations about the future of the legal industry | A | https://goo.gl/iEVsLU | Lexis-Nexis
discussion paper – No date specified. |
||
| LexAlgo | W | http://lexalgo.com | Case assessment
tools – no date specified – copyright date 2013-2018. |
||
| LexPredict | W | https://www.lexpredict.com | Case assessment
tools. No date specified. Copyright 2011. |
||
| List of safe Zoom Practices | Weiler, Rick | A | http://mediationblog.kluwerarbitration.com/2020/04/06/is- | April 2020 | |
| Mediate.com | Mediate.com ODR Section | W | https://www.mediate.com/odr/ | April 2020 | |
| Mediating at a Distance | Mediate BC |
W |
http://www.mediatebc.com/about-mediation/mediating-at-a-distance.aspx | No date specified –
copyright date 2011. |
|
| Mediation in Your Pocket – Online Mediation Tools |
W |
https://mediationinyourpocket.com | No date specified – copyright date 2019. | ||
| Mediation Via Skype Is an Easier, Cheaper Solution for the Digital Age |
A |
https://goo.gl/hTPbvS | 11-Jan-2018 | Promoting Skype mediation. | |
| Mind the Gap: Bringing Technology to the Mediation Table | Carrel, Alyson & Ebner, Noam | A | https://scholarship.law.missouri.edu/jdr/vol2019/iss2/5 | 1-Oct-19 | Journal of Dispute Resolution, University of Missouri School of Law |
| Mobile Online Dispute Resolution Tools: Potential Applications for Government Offices | Gustin, S. |
A |
https://dspace.library.uvic.ca/handle/1828/10565 | 30-Jan-2019 | |
| Modria – A division of Tyler Technology |
W |
https://www.tylertech.com/products/modria | Provider ofODR technology – No datespecified. Copyright 2019. | ||
| Modria Resolution Center for the American Arbitration Association |
W | https://aaa-nynf.modria.com | Copyright date 2019. | ||
| National Centre for State Courts |
W |
https://www.ncsc.org/Topics/Technology/Online-Dispute-Resolution/ODR.aspx | Resources for ODR and Court Systems. No date specified – Has 2019 content. | ||
| Negotiation via Email | Ebner, Norm |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2348111 | 16-Dec-2017 | |
| Negotiation via Inspire | W | http://invite.concordia.ca/inspire/index.cfm | |||
| Noll Associates – California ODR Services |
W |
http://nollassociates.com/wordpress/california-online-mediation-services/ | ODR service provider. | ||
| Observations in Online Dispute Resolution as COVID-19 Spreads
|
Boehme, Simon | A | https://medium.com/@simonboehme/observations-in-online-dispute- | April 2020 | |
| ODR and eNegotiation | Ernest Thiessen, Paul Miniato and Bruce Hiebert | A | https://smartsettle.com/wp-content/uploads/2011/03/OnlineDisputeResolution | 1-Mar-2011 | |
| ODR and the Courts: The Promise of 100% Access to Justice? | The Hague Institute for Innovation of Law |
W |
https://www.hiil.org/news/odr-and-the-courts-the-promise-of-100- | 19-Jul-2016 | |
| ODR as an Effective Method to Ensure Access to Justice: The Worrying, But Promising Brazilian Case | Becker, Daniel and Maia, Andrea |
A |
https://www.mediate.com/articles/becker-odr-effective.cfm | Sep-2018 | |
| ODR for All: Digital Accessibility and Disability Accommodations in Online Dispute Resolution | Larson, D., et al |
A |
https://www.mediate.com/articles/larsond2.cfm | May-2018 | |
| ODR Forum 2018 – New Zealand | W | http://odr2018.org.nz/?page_id=2 | 14-Nov-2018 | ||
| ODR: A Look at History | Katsh, Ethan |
A |
http://www.ombuds.org/odrbook/katsh.pdf | A Few Thoughts About the Present and Some Speculation About the Future. No Date
specified. |
|
| ODR’s Role in In-Person Mediation and Other ‘Must Know’ Takeaways About ODR | Ross, G. |
A |
https://www.mediate.com/articles/RossG2.cfm | Mar-2017 | |
| ODR/Europe | ODReurope | W | http://www.odreurope.com | ODR resources.
Copyright date. |
|
| Old Problem, New Medium: Deception in Computer-Facilitated Negotiation and Dispute Resolution | Franka’s, B. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2275056 | 6-Jun-2013 | |
| One Day Decisions | W | https://www.onedaydecisions.com | Settle online. No date specified. | ||
| Online Dispute Resolution |
W |
http://www.onlinedisputeresolution.com | Various resources and articles. Links to other sites.
Copyright date 2019. |
||
| Online Dispute Resolution | Verma, D., et al |
A |
https://www.researchgate.net/publication/327787655_Online_ | Sep-2018 | |
| Online Dispute Resolution for Smart Contracts | Schmitz, Amy and Rule, Colin | A | https://scholarship.law.missouri.edu/jdr/vol2019/iss2/8 | 1-Oct-2019 | Journal of Dispute Resolution, University of Missouri School of Law |
| Online Dispute Resolution – Reference Guide | Department of Justice, Canada |
W |
https://www.justice.gc.ca/eng/rp-pr/csj-sjc/dprs-sprd/res/drrg-mrrc/10.html | 19-Jan-2015 | |
| Online Dispute Resolution ‐Issues and difficulties to prepare for | CEDR |
A |
https://www.cedr.com/articles/?item=Online-Dispute-Resolution- | 28-Jan-2016 | |
| Online Dispute Resolution (ODR) for Lawyers | Melamed, J. |
A |
https://www.mediate.com/articles/Melamed-ODR-for-Lawyers.cfm | Dec-2018 | |
| Online Dispute Resolution (ODR): What Is It, andIs It the Way Forward? | Betancourt, J. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2325422 | 15-Sep-2013 | |
| Online Dispute Resolution (Or Why You Can’t Have Nice Things) | Simple Justice Blog |
A |
https://goo.gl/xEL97F | 21-Jun-2014 | |
| Online Dispute Resolution and Justice System Integration: British Columbia’s Civil Resolution Tribunal | Salter, Shannon |
A |
https://wyaj.uwindsor.ca/index.php/wyaj/article/view/5008 | 5-Dec-2017 | |
| Online Dispute Resolution and Matters Arising | Nwandem, O. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2592926 | 24-Dec-2014 | |
| Online Dispute Resolution for Low Value Civil Claims | ODR Advisory Group (UK) |
A |
https://www.judiciary.uk/wp-content/uploads/2015/02/Online- | Feb-2015 | |
| Online Dispute Resolution is Coming. Are We Ready? | Ottaway, A. |
A |
https://www.oba.org/JUST/Archives_List/2017/August-2017/OnlineDispute | 18-Aug-2017 | |
| Online Dispute Resolution Moves to the Courts | Ross, G. |
A |
https://www.mediate.com/articles/ross-ODR-Moves-Courts.cfm | Jan-2019 | |
| Online Dispute Resolution Offers a New Way to Access Local Courts | Pew |
A |
https://www.pewtrusts.org/en/research-and-analysis/fact-sheets/
2019/01/online-dispute-resolution-offers-a-new-way-to-access-local-courts |
4-Jan-2019 | |
| Online Dispute Resolution Platform |
W |
https://www.odrcontactpoint.uk | 2016 | Advice on how to use ODR platforms. | |
| Online Dispute Resolution Through the Lens ofBargaining and Negotiation Theory: Toward an Integrated Model |
Lipsky, D. |
A |
https://goo.gl/G3i6Na | 2007 | . |
| Online Dispute Resolution: It’s Time to Rethink the Future While we Still Can. | Brannigan, Colm |
A |
https://www.oba.org/Sections/Alternative-Dispute-Resolution/
Articles/Articles-2018/September-2018/Online-Dispute-Resolution-It’s-Time-to-Rethink-th |
5-Sep-2018 | |
| Online Dispute Resolution: Stinky, Repugnant, or Drab | Condlin, R. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2873918 | 4-Jan-2017 | |
| Online Dispute Resolution: the “New Normal” | Einhorn, Marcy | A | https://www.mediate.com/articles/einhornm4.cfm | May-2018 | |
| Online dispute resolution: The future of justice | Mania, K |
A |
https://www.sciencedirect.com/science/article/pii/S2351667415000074 | Nov-2015 | |
| Online Dispute Resolution: The Tools of the Future for Mediators, Arbitrtors and Lawyers are Here Today. | Brannigan, Colm |
A |
http://adric.ca/wp-content/uploads/2016/05/BranniganColm_ | May-2016 | |
| ODR Training Online Mediation | Hoffman, Drevan | A | https://www.linkedin.com/posts/drevanhoffman_odr-training-
onlinemediation-activity-6644318798197460992-u4HW
|
April 2020 | |
| Online Mediation: If the Shoe Fits | Rivani, N. |
A |
https://www.mediate.com/articles/RivaniN1.cfm | May-2013 | |
| Pew Charitable Trusts Calls for Standardization of US Court ODR Programs | Graham, B. |
A |
https://www.mediate.com/articles/graham-pew-charitable-trusts.cfm | Mar-2019 | |
| Public Sees Benefits to Resolving Civil Court Cases Online | Rickard, E. & Ivey, A. |
A |
https://www.pewtrusts.org/en/research-and-analysis/articles/
2019/03/18/public-sees-benefits-to-resolving-civil-court-cases-online |
18-Mar-2019 | |
| RDO – Resolve Disputes Online | https://resolvedisputes.online | ODR service provider. No date
specified. |
|||
| Regulation of Online Dispute Resolution | Morek, R. | A. | https://goo.gl/amQVmG | Opens an MS Word
file directly. Check anti-virus software. |
|
| Resolving Disputes Online | Raymer, E. |
A |
https://www.canadianlawyermag.com/author/elizabeth-raymer/ | Opens an Excel file directly. Check anti- virus software. | |
| Serving Justice Online: Online Dispute Resolution as an Alternative to Traditional Litigation | Chopyk, John |
A |
https://lawless.tech/serving-justice-online-online-dispute- | Link did not work. | |
| Sport Dispute Resolution Centre of Canada (SDRCC) |
W |
http://www.crdsc-sdrcc.ca/eng/home | 13-Mar-2019 | ODR of sports disputes. | |
| Technol ogy and the Future of Dispute Resolution |
Rule, C. |
A |
http://law.scu.edu/wp-content/uploads/Rule-Technology-and- | Winter 2015 | |
| Technology Resources for Arbitration Practitioners | International Bar Association |
W |
https://www.ibanet.org/technology-resources-for-arbitration-practitioners.aspx | Mar-2019 | |
| Technology’s Impact: The Quest for a New Paradigm for Accountability in Mediation |
Rabinovich-Einy, O. |
A |
https://www.researchgate.net/publication/228182328_Technology’s_
Impact_The_Quest_for_a_New_Paradigm_for_Accountability_in_Mediation |
Jun-2006 | |
| The “Success” of Online Dispute Resolution in Europe | Benyekhlef, B and Vermauys, N. |
A |
http://www.slaw.ca/2018/06/18/the-success-of-online-dispute-resolution-in-europe/ | 18-Jun-2018 | |
| The Ambivalence of Self-Regulation in ODR | Bharadawj, H. |
A |
https://www.mediate.com/articles/Bharadwaj1.cfm | May-2017 | |
| The Best Video Conferencing Software for 2019 |
W |
https://www.pcmag.com/roundup/268017/the-best-video-conferencing-software | 16-Nov-2018 | PC Magazine. | |
| The Condominium Authority Tribunal (CAT) |
W |
https://www.condoauthorityontario.ca/en-US/tribunal/ | No date specified. | ||
| The Impact of ODR Technology on Dispute Resolution in the UK |
Thomson Rueters |
A |
https://blogs.thomsonreuters.com/legal-uk/wp-content/uploads/sites/14/2016/10/BLC_ODRwhitepaper.pdf | Spring 2016 | |
| The Mediation Room |
W |
https://www.themediationroom.com | ODR service provider – Graham Ross. No date specified. | ||
| The National Centre for Technology and Dispute Resolution |
W |
http://odr.info | 18-Apr-2019 | Various ODR articles
and resources. |
|
| The New Frontier of Online Dispute Resolution: Online Divorce Mediation | Coutelier , Loïc E. |
A |
https://goo.gl/BCYiZ4 | 9-Aug-2017 | |
| The New Handshake: Where We Are Now | Schmitz, Amy & Rule, Colin |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2991821 | 28-Jun-2017 | |
| The Online Court. Will IT work? | Rosenberg, Joshua |
A |
https://long-reads.thelegaleducationfoundation.org | Feb-2019 | Prospects for UK online Courts. |
| The Path for Online Arbitration | Zhi, Chen | https://goo.gl/WpqFoU | 4-Mar-2019 | ||
| The Rule of Law and Online Dispute Resolution | Endicott, T. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3278695 | 28-Nov-2018 | |
| To Pros and Cons of Online Dispute Resolution | Goodman, Joseph |
A |
https://scholarship.law.duke.edu/dltr/vol2/iss1/2/ | 2003 | |
| Towards Crowdsourced Online Dispute Resolution | Van der Herik, J., et al |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1933392 | 13-Oct-2013 | |
| Trust-Building in E-Negotiation | Ebner, N. |
A |
https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1722065 | 10-Aug-2014 | |
| TryToSettle |
W |
https://www.trytosettle.org | Online settlement tool – No date specified. | ||
| UNCITRAL – Online Dispute Resolution | UNCITRAL |
W |
http://www.uncitral.org/uncitral/en/uncitral_texts/online_ | No date specified –
Copyright date 2019. |
|
| UNCITRAL ODR Bibliography | UNCITRAL | W | https://goo.gl/eoVnYp | 18-Apr-2019 | |
| UNCITRAL Online Dispute Resolution: On-line Resources | UNCITRAL |
W |
https://uncitral.un.org/en/library/online_resources/online_ | No date specified. | |
| UNCITRAL Technical Notes on Online Dispute Resolution | UNCITRAL |
A |
https://uncitral.un.org/sites/uncitral.un.org/files/media-documents/uncitral/en/v1700382_english_technical_notes_on_odr.pdf | Apr-2017 | |
| User Protections in Online DisputeResolution | Arsdale, S. |
A |
http://www.hnlr.org/wp-content/uploads/HNR103_crop-1.pdf | Link did not work. | |
| Using E-Mediation and Online Mediation Techniques for Conf lict Resolution | PON Staff |
A |
https://www.pon.harvard.edu/daily/mediation/dispute-resolution-using-online-mediation/ | 18-Apr-2019 | |
| Using Online Dispute Resolution as A Tool for Student Learning | Simmons, Martha and Thompson, Darren |
A |
https://wyaj.uwindsor.ca/index.php/wyaj/article/download/5013/4278 | 2017 | Article based on a blog written April 18, 2015. |
| Utah’s Online Dispute Resolution Program | Himonas, Deno |
A |
https://ideas.dickinsonlaw.psu.edu/dlr/vol122/iss3/6/ | 2018 | Article based on a blog written April 18, 2015. |
| Virtual Virtues – Ethical Considerations for an Online Dispute Resolution (ODR) Practice | DeMars, Jo, et al |
A |
http://colinrule.com/writing/virtualvirtues.pdf | 2010 | Appeared in the Fall 2010 edition. |
| Web Conferencing Software Compared |
W |
https://www.capterra.com/web-conferencing-software/ | No date specified but one component dated October 4, 2018. | ||
| What we Need to Know About Online Dispute Resolution | Katsh, E & Rule, C. | A | https://goo.gl/drRNh2 | No date specified
but years 2015-2016 mentioned. |
|
| Which Video Conferencing Software Works Best forOnline Mediation | Hanson, Bryan |
A |
http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1 | 28-Oct-2013 | |
| Youstice – Resolving Customer Complaints |
W |
https://www.youstice.com/en/ | No date specified but mentioned 2015
Whitepaper. |
||
| Zoom Blog | Zoom | W | https://blog.zoom.us/wordpress/2014/06/03/spotlight-security/ | April 2020 |