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ODR Resource Library

Draft Updated – April 7, 2020 (A = Article, W = Website, B = Book)

 

Title Author Resource Type URL Date Posted or Last Visited Comments
Virtual Practice Makes Virtually Perfect – Practical Considerations for Virtual Hearings Identified through Simulations with Experienced Counsel and Arbitrators Julie G. Hopkins and Daniel Urbas  

A

Click here for the PDF 27-Nov-2020
@ Face Value? Nonverbal Communication & Trust Development in Online Video-based Mediation Ebner, Noam & Thompson, Jeff  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2395857 23-Nov-2015
5 Tips for Adding Video to your Mediation Practice Kelsey, J & Toledano, J  

A

https://www.mediate.com/articles/KelseyJ5.cfm Jul-2017
A Comparative Analysis of Online Dispute Resolution Platforms Sree Krishna Bharadwaj H. A https://goo.gl/3RbxGP 10-Mar-2017
A Literature Review on Online Dispute Resolution and Application to B2B E-commerce Simkova, N  

A

https://goo.gl/ZkK63j Sep-2015
5 Ways Science Shows Us How To Work Better Virtually Rock, Dr. David A https://www.linkedin.com/pulse/5-ways-science-shows-

us-how-work-better-virtually-david-rock

April 2020
Are We Ready for Mediation in Cyberspace? Esten, J  

A

https://digitalcommons.law.byu.edu/lawreview/vol1998/iss4/1/ 1998
Artificial Intelligence: Robots, Avatars, and theDemise of the Human Mediator Larsen, D  

 

 

A

https://www.researchgate.net/publication/228196237_

Artificial_Intelligence_Robots_Avatars_and_the_Demise_of_the_

Human_Mediator

Feb-2010
BC’s Civil Resolution Tribunal: A Case for Expanding Online Dispute Resolution in Canada Butler, A.  

A

https://goo.gl/B1djwj 31-May-2017
Blockchain and the Inevitability of Disputes: The Role for Online Dispute Resolution.

 

Robinovich, Orna & Katsch, Ethan A https://scholarship.law.missouri.edu/jdr/vol2019/iss2/6 1-Oct-2019 Journal of Dispute Resolution, University of Missouri School of Law
Building the Virtual Courthouse: Ethical Considerations for Design, Implementation, and Regulation in the World of ODR Shackleford, S., et al  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2387912 26-Aug-2014
Can Artificial Intelligence and Online Dispute Resolution Enhance Efficiency and Effectiveness in Courts Zeleznikow, John  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2999339 11-Jul-2017
Can Computers Be Fair? How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration Sela, Ayelet  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3074311 12-Jul-2018
Codex – Curated list of companies offering ODR  

W

https://techindex.law.stanford.edu/companies?category=6 Affiliated with Standford Univ. – Date not specified.
Conflict Analytics Lab Queen’s University  

W

https://conflictanalytics.queenslaw.ca 2019 Webpage copyright date 2019.
Conflict Analytics Lab Queen’s University  

 

 

 

W

https://conflictanalytics.queenslaw.ca 1-Sep-2019 The Conflict Analytics Lab is a research-based consortium concerned with the application of data science and machine learning to dispute resolution.
Creating An Environment for Mediating Disputes On theInternet Transat, Richard  

A

https://www.mediate.com/articles/granat.cfm Sep-2000 Written May 22,

1996, posted

September 2000.

Cyber Justice Laboratory University of Montreal  

W

https://www.cyberjustice.ca/en 15-Apr-2019 Univ. of Montreal.
Cybercourts, ODR and Cyberjustice: What Does It All Mean? Benyekhlef, B and Vermauys, N.  

A

http://www.slaw.ca/2013/11/25/cybercourts-odr-and-

cyberjustice-what-does-it-all-mean/

25-Nov-2013
Designing and Implementing a State court ODR System: From Disappointment to Celebration Larsen, David Allen A https://scholarship.law.missouri.edu/jdr/vol2019/iss2/7 1-Oct-2019 Journal of Dispute Resolution, University of Missouri School of Law
Developing and Online Dispute Resolution Practice Davies, Ben  

A

https://www.mediate.com/articles/DaviesB1.cfm Apr-2013
Designing Digital Inclusion: Lessons for Technology in Mediation Build Up A https://medium.com/@howtobuildup/designing-digital-

inclusion-lessons-for-technology-in-mediation-d3ce75d31786

April 2020
Digital Inclusion in Peacemaking Hirblinger, Andreas A https://graduateinstitute.ch/sites/default/files/2020-02/

Digital%20Inclusion%20in%20Peacemaking%20Project%20Summary_0.pdf

April 2020
Digital Justice: Technology and the Internet of Disputes Katsh, E., et al B https://goo.gl/vpSVVQ 9-Mar-2017
Dispute Resolution Research Guide: Online Dispute Resolution Loyola University School of Law  

W

https://lawlibguides.luc.edu/c.php?g=610820&p=5573558 5-Mar-2019 ODR Resources.
Does Online Dispute Resolution Need Governmental Intervention – The Case for Architectures of Control and Trust Schulz, T.  

A

https://goo.gl/f1kV2u 1-Oct-2004
E-Mediation Bender, N  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2161451 14-Oct-2012
e-Nudging Justice: The Role of Digital Choice Architecture in Online Courts Sela, Ayelet A https://scholarship.law.missouri.edu/jdr/vol2019/iss2/9 1-Oct-2019 Journal of Dispute Resolution, University of Missouri School of Law
Equal Access to Information & Justice: The Huge Potential of Online Dispute Resolution Greatly Underexplored (1) Philippe, M  

A

https://goo.gl/Ad6LW5 11-Sep-2017
Ethical Principles for Online Dispute Resolution The National Centre for Technology & Dispute Resolution  

A

http://odr.info/ethics-and-odr/ Date not specified.
Ethical Principles for OnlineDispute Resolution: A GPS
Device for the Field
Wing, L  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2973278 25-May-2017
Evaluation of The Distance Mediation Project (BC) Mediate BC  

 

A

http://www.mediatebc.com/PDFs/1-2-Mediation-Services/

Distance-Mediation-Project—Evaluation-Report.aspx

May-2010
Fairness, Trust, and Security in Online Dispute Resolution Benefits, N., et al  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2713411 16-Jan-2016
From tools and tech to relationships and respect Sandstrom, K  

 

A

https://www.thelawyersdaily.ca/articles/10831/from-tools-and-

tech-to-relationships-and-respect-kurt-sandstrom

12-Mar-2019
Glimmers on the Horizon: Unique Ethical Issues
Created by ODR
Rainey,  D.  

A

https://goo.gl/f4Wn6b Winter 2015
Goodbye, Rechtwijzer: hello, Justice42 Smith, Roger  

A

https://law-tech-a2j.org/advice/goodbye-rechtwijzer-hello-justice42/ 31-Mar-2017 Discusses demise of Dutch ODR project.
GoToMeeting  

W

https://www.gotomeeting.com/en-ca Online video conference service – Date not applicable.
How to conduct simulations Ebner, Noam A https://www.linkedin.com/posts/noamebner_how-to-conduct-

simulations-role-play-in-activity-6647834034942599168-Zhbz

 

April 2020
International Journal of Online Dispute Resolution W http://www.international-odr.com 2019
Is ODR ADR? Reflections of an ADR Founder Menkle-Meadow, C.  

A

https://goo.gl/p3m7oS 30-May-2016
Is online dispute resolution the wave of the future? Li, V  

 

A

http://www.abajournal.com/news/article/is_online_dispute_

resolution_the_wave_of_the_future

18-Mar-2016
Is online dispute resolution the way of the future? Smith, D.  

 

A

https://www.lawtimesnews.com/author/dale-smith/is-online-dispute-

resolution-the-way-of-the-future-15556/

9-Apr-2018
Is There a Future for Online Dispute Resolution for Lawyers? Ambrogi, Robert  

A

https://www.lawsitesblog.com/2016/04/future-online-dispute-resolution.html 11-Apr-2016
JTC Publications and Webinars National Center for State Courts W https://www.ncsc.org/About-us/Committees/Joint-Technology-

Committee/Publications-and-Webinars.aspx

April 2020
Justice (and ODR) Rule, C.  

A

https://www.mediate.com/articles/Colin-Rule-Justice.cfm Sep-2018
Law, Technology & Access to Justice The Legal Education Foundation  

 

W

https://law-tech-a2j.org 17-Apr-2019 Resource for those

interested in the use of technology to advance access to justice.

Lawbots.Info  

W

https://www.lawbots.info Lawbots for startups

– no date specified – copyright 2017.

Lawyers and Robots – Conversations about the future of the legal industry A https://goo.gl/iEVsLU Lexis-Nexis

discussion paper – No date specified.

LexAlgo W http://lexalgo.com Case assessment

tools – no date specified – copyright date 2013-2018.

LexPredict W https://www.lexpredict.com Case assessment

tools. No date specified. Copyright 2011.

List of safe Zoom Practices Weiler, Rick A http://mediationblog.kluwerarbitration.com/2020/04/06/is-

zoom-good-enough-for-mediation/?doing_wp_cron=1586274926.

2607541084289550781250

April 2020
Mediate.com Mediate.com ODR Section W https://www.mediate.com/odr/ April 2020
Mediating at a Distance Mediate BC  

W

http://www.mediatebc.com/about-mediation/mediating-at-a-distance.aspx No date specified –

copyright date 2011.

Mediation in Your Pocket – Online Mediation Tools  

W

https://mediationinyourpocket.com No date specified – copyright date 2019.
Mediation Via Skype Is an Easier, Cheaper Solution for the Digital Age  

A

https://goo.gl/hTPbvS 11-Jan-2018 Promoting Skype mediation.
Mind the Gap: Bringing Technology to the Mediation Table Carrel, Alyson & Ebner, Noam A https://scholarship.law.missouri.edu/jdr/vol2019/iss2/5 1-Oct-19 Journal of Dispute Resolution, University of Missouri School of Law
Mobile Online Dispute Resolution Tools: Potential Applications for Government Offices Gustin, S.  

A

https://dspace.library.uvic.ca/handle/1828/10565 30-Jan-2019
Modria – A division of Tyler Technology  

W

https://www.tylertech.com/products/modria Provider ofODR technology – No datespecified. Copyright 2019.
Modria Resolution Center for the
American Arbitration Association
W https://aaa-nynf.modria.com Copyright date 2019.
National Centre for State Courts  

W

https://www.ncsc.org/Topics/Technology/Online-Dispute-Resolution/ODR.aspx Resources for ODR and Court Systems. No date specified – Has 2019 content.
Negotiation via Email Ebner, Norm  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2348111 16-Dec-2017
Negotiation via Inspire W http://invite.concordia.ca/inspire/index.cfm
Noll Associates – California ODR Services  

W

http://nollassociates.com/wordpress/california-online-mediation-services/ ODR service provider.
Observations in Online Dispute Resolution as COVID-19 Spreads

 

Boehme, Simon A https://medium.com/@simonboehme/observations-in-online-dispute-

resolution-as-covid-19-spreads-70f0f028869c

April 2020
ODR and eNegotiation Ernest Thiessen, Paul Miniato and Bruce Hiebert A https://smartsettle.com/wp-content/uploads/2011/03/OnlineDisputeResolution

_ErnestThiessen_PaulMiniato_BruceHiebert.pdf

1-Mar-2011
ODR and the Courts: The Promise of 100% Access to Justice? The Hague Institute for Innovation of Law  

 

W

https://www.hiil.org/news/odr-and-the-courts-the-promise-of-100-

access-to-justice/

19-Jul-2016
ODR as an Effective Method to Ensure Access to Justice: The Worrying, But Promising Brazilian Case Becker, Daniel and Maia, Andrea  

A

https://www.mediate.com/articles/becker-odr-effective.cfm Sep-2018
ODR for All: Digital Accessibility and Disability Accommodations in Online Dispute Resolution Larson, D., et al  

A

https://www.mediate.com/articles/larsond2.cfm May-2018
ODR Forum 2018 – New Zealand W http://odr2018.org.nz/?page_id=2 14-Nov-2018
ODR: A Look at History Katsh, Ethan  

 

A

http://www.ombuds.org/odrbook/katsh.pdf A Few Thoughts About the Present and Some Speculation About the Future. No Date

specified.

ODR’s Role in In-Person Mediation and Other ‘Must Know’ Takeaways About ODR Ross, G.  

A

https://www.mediate.com/articles/RossG2.cfm Mar-2017
ODR/Europe ODReurope W http://www.odreurope.com ODR resources.

Copyright date.

Old Problem, New Medium: Deception in Computer-Facilitated Negotiation and Dispute Resolution Franka’s, B.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2275056 6-Jun-2013
One Day Decisions W https://www.onedaydecisions.com Settle online. No date specified.
Online Dispute Resolution  

W

http://www.onlinedisputeresolution.com Various resources and articles. Links to other sites.

Copyright date 2019.

Online Dispute Resolution Verma, D., et al  

 

A

https://www.researchgate.net/publication/327787655_Online_

Dispute_Resolution

Sep-2018
Online Dispute Resolution for Smart Contracts Schmitz, Amy and Rule, Colin A https://scholarship.law.missouri.edu/jdr/vol2019/iss2/8 1-Oct-2019 Journal of Dispute Resolution, University of Missouri School of Law
Online Dispute Resolution – Reference Guide Department of Justice, Canada  

W

https://www.justice.gc.ca/eng/rp-pr/csj-sjc/dprs-sprd/res/drrg-mrrc/10.html 19-Jan-2015
Online Dispute Resolution ‐Issues and difficulties to prepare for CEDR  

 

A

https://www.cedr.com/articles/?item=Online-Dispute-Resolution-

Issues-and-difficulties-to-prepare-for

28-Jan-2016
Online Dispute Resolution (ODR) for Lawyers Melamed, J.  

A

https://www.mediate.com/articles/Melamed-ODR-for-Lawyers.cfm Dec-2018
Online Dispute Resolution (ODR): What Is It, andIs It the Way Forward? Betancourt, J.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2325422 15-Sep-2013
Online Dispute Resolution (Or Why You Can’t Have Nice Things) Simple Justice Blog  

A

https://goo.gl/xEL97F 21-Jun-2014
Online Dispute Resolution and Justice System Integration: British Columbia’s Civil Resolution Tribunal Salter, Shannon  

A

https://wyaj.uwindsor.ca/index.php/wyaj/article/view/5008 5-Dec-2017
Online Dispute Resolution and Matters Arising Nwandem, O.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2592926 24-Dec-2014
Online Dispute Resolution for Low Value Civil Claims ODR Advisory Group (UK)  

 

A

https://www.judiciary.uk/wp-content/uploads/2015/02/Online-

Dispute-Resolution-Final-Web-Version1.pdf

Feb-2015
Online Dispute Resolution is Coming. Are We Ready? Ottaway, A.  

A

https://www.oba.org/JUST/Archives_List/2017/August-2017/OnlineDispute 18-Aug-2017
Online Dispute Resolution Moves to the Courts Ross, G.  

A

https://www.mediate.com/articles/ross-ODR-Moves-Courts.cfm Jan-2019
Online Dispute Resolution Offers a New Way to Access Local Courts Pew  

 

A

https://www.pewtrusts.org/en/research-and-analysis/fact-sheets/

2019/01/online-dispute-resolution-offers-a-new-way-to-access-local-courts

4-Jan-2019
Online Dispute Resolution Platform  

W

https://www.odrcontactpoint.uk 2016 Advice on how to use ODR platforms.
Online Dispute Resolution Through the Lens ofBargaining and Negotiation Theory: Toward an
Integrated Model
Lipsky, D.  

A

https://goo.gl/G3i6Na 2007 .
Online Dispute Resolution: It’s Time to Rethink the Future While we Still Can. Brannigan, Colm  

 

 

A

https://www.oba.org/Sections/Alternative-Dispute-Resolution/

Articles/Articles-2018/September-2018/Online-Dispute-Resolution-It’s-Time-to-Rethink-th

5-Sep-2018
Online Dispute Resolution: Stinky, Repugnant, or Drab Condlin, R.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2873918 4-Jan-2017
Online Dispute Resolution: the “New Normal” Einhorn, Marcy A https://www.mediate.com/articles/einhornm4.cfm May-2018
Online dispute resolution: The future of justice Mania, K  

A

https://www.sciencedirect.com/science/article/pii/S2351667415000074 Nov-2015
Online Dispute Resolution: The Tools of the Future for Mediators, Arbitrtors and Lawyers are Here Today. Brannigan, Colm  

 

A

http://adric.ca/wp-content/uploads/2016/05/BranniganColm_

Online-Dispute-Resolution.pdf

May-2016
ODR Training Online Mediation Hoffman, Drevan A https://www.linkedin.com/posts/drevanhoffman_odr-training-

onlinemediation-activity-6644318798197460992-u4HW

 

April 2020
Online Mediation: If the Shoe Fits Rivani, N.  

A

https://www.mediate.com/articles/RivaniN1.cfm May-2013
Pew Charitable Trusts Calls for Standardization of US Court ODR Programs Graham, B.  

A

https://www.mediate.com/articles/graham-pew-charitable-trusts.cfm Mar-2019
Public Sees Benefits to Resolving Civil Court Cases Online Rickard, E. & Ivey, A.  

 

A

https://www.pewtrusts.org/en/research-and-analysis/articles/

2019/03/18/public-sees-benefits-to-resolving-civil-court-cases-online

18-Mar-2019
RDO – Resolve Disputes Online https://resolvedisputes.online ODR service provider. No date

specified.

Regulation of Online Dispute Resolution Morek, R. A. https://goo.gl/amQVmG Opens an MS Word

file directly. Check anti-virus software.

Resolving Disputes Online Raymer, E.  

 

A

https://www.canadianlawyermag.com/author/elizabeth-raymer/

resolving-disputes-online-13733/

Opens an Excel file directly. Check anti- virus software.
Serving Justice Online: Online Dispute Resolution as an Alternative to Traditional Litigation Chopyk, John  

 

A

https://lawless.tech/serving-justice-online-online-dispute-

resolution-as-an-alternative-to-traditional-litigation/

Link did not work.
Sport Dispute Resolution Centre of Canada (SDRCC)  

W

http://www.crdsc-sdrcc.ca/eng/home 13-Mar-2019 ODR of sports disputes.
Technol ogy  and  the
Future of Dispute Resolution
Rule, C.  

 

A

http://law.scu.edu/wp-content/uploads/Rule-Technology-and-

the-Future-of-Dispute-Resolution-copy.pdf

Winter 2015
Technology Resources for Arbitration Practitioners International Bar Association  

W

https://www.ibanet.org/technology-resources-for-arbitration-practitioners.aspx Mar-2019
Technology’s Impact: The Quest for a New Paradigm for Accountability
in Mediation
Rabinovich-Einy, O.  

 

 

A

https://www.researchgate.net/publication/228182328_Technology’s_

Impact_The_Quest_for_a_New_Paradigm_for_Accountability_in_Mediation

Jun-2006
The “Success” of Online Dispute Resolution in Europe Benyekhlef, B and Vermauys, N.  

A

http://www.slaw.ca/2018/06/18/the-success-of-online-dispute-resolution-in-europe/ 18-Jun-2018
The Ambivalence of Self-Regulation in ODR Bharadawj, H.  

A

https://www.mediate.com/articles/Bharadwaj1.cfm May-2017
The Best Video Conferencing Software for 2019  

W

https://www.pcmag.com/roundup/268017/the-best-video-conferencing-software 16-Nov-2018 PC Magazine.
The Condominium Authority Tribunal (CAT)  

W

https://www.condoauthorityontario.ca/en-US/tribunal/ No date specified.
The Impact of ODR Technology
on Dispute Resolution in the UK
Thomson Rueters  

 

A

https://blogs.thomsonreuters.com/legal-uk/wp-content/uploads/sites/14/2016/10/BLC_ODRwhitepaper.pdf Spring 2016
The Mediation Room  

W

https://www.themediationroom.com ODR service provider – Graham Ross. No date specified.
The National Centre for Technology and Dispute Resolution  

W

http://odr.info 18-Apr-2019 Various ODR articles

and resources.

The New Frontier of Online Dispute Resolution: Online Divorce Mediation Coutelier , Loïc E.  

A

https://goo.gl/BCYiZ4 9-Aug-2017
The New Handshake: Where We Are Now Schmitz, Amy & Rule, Colin  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2991821 28-Jun-2017
The Online Court. Will IT work? Rosenberg, Joshua  

A

https://long-reads.thelegaleducationfoundation.org Feb-2019 Prospects for UK online Courts.
The Path for Online Arbitration Zhi, Chen https://goo.gl/WpqFoU 4-Mar-2019
The Rule of Law and Online Dispute Resolution Endicott, T.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3278695 28-Nov-2018
To Pros and Cons of Online Dispute Resolution Goodman, Joseph  

A

https://scholarship.law.duke.edu/dltr/vol2/iss1/2/ 2003
Towards Crowdsourced Online Dispute Resolution Van der Herik, J., et al  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1933392 13-Oct-2013
Trust-Building in E-Negotiation Ebner, N.  

A

https://papers.ssrn.com/sol3/papers.cfm?abstract_id=1722065 10-Aug-2014
TryToSettle  

W

https://www.trytosettle.org Online settlement tool – No date specified.
UNCITRAL – Online Dispute Resolution UNCITRAL  

W

http://www.uncitral.org/uncitral/en/uncitral_texts/online_

dispute_resolution.html

No date specified –

Copyright date 2019.

UNCITRAL ODR Bibliography UNCITRAL W https://goo.gl/eoVnYp 18-Apr-2019
UNCITRAL Online Dispute Resolution: On-line Resources UNCITRAL  

W

https://uncitral.un.org/en/library/online_resources/online_

dispute_resolution

No date specified.
UNCITRAL Technical Notes on Online Dispute Resolution UNCITRAL  

 

A

https://uncitral.un.org/sites/uncitral.un.org/files/media-documents/uncitral/en/v1700382_english_technical_notes_on_odr.pdf Apr-2017
User Protections in Online DisputeResolution Arsdale, S.  

A

http://www.hnlr.org/wp-content/uploads/HNR103_crop-1.pdf Link did not work.
Using E-Mediation and Online Mediation Techniques for Conf lict Resolution PON Staff  

 

A

https://www.pon.harvard.edu/daily/mediation/dispute-resolution-using-online-mediation/ 18-Apr-2019
Using Online Dispute Resolution as A Tool for Student Learning Simmons, Martha and Thompson, Darren  

A

https://wyaj.uwindsor.ca/index.php/wyaj/article/download/5013/4278 2017 Article based on a blog written April 18, 2015.
Utah’s Online Dispute Resolution Program Himonas, Deno  

A

https://ideas.dickinsonlaw.psu.edu/dlr/vol122/iss3/6/ 2018 Article based on a blog written April 18, 2015.
Virtual Virtues – Ethical Considerations for an Online Dispute Resolution (ODR) Practice DeMars, Jo, et al  

 

A

http://colinrule.com/writing/virtualvirtues.pdf 2010 Appeared in the Fall 2010 edition.
Web Conferencing Software Compared  

W

https://www.capterra.com/web-conferencing-software/ No date specified but one component dated October 4, 2018.
What we Need to Know About Online Dispute Resolution Katsh, E & Rule, C. A https://goo.gl/drRNh2 No date specified

but years 2015-2016 mentioned.

Which Video Conferencing Software Works Best forOnline Mediation Hanson, Bryan  

 

A

http://www.adrhub.com/forum/topics/which-video-conferencing-software-works-best-for-online-mediati-1 28-Oct-2013
Youstice – Resolving Customer Complaints  

W

https://www.youstice.com/en/ No date specified but mentioned 2015

Whitepaper.

Zoom Blog Zoom W https://blog.zoom.us/wordpress/2014/06/03/spotlight-security/ April 2020



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