REFUND & CANCELLATION
POLICY
1. Returns, Refunds & Credits
Refunds:
Refunds are permissible only under the following circumstances; if the item(s) were purchased in error and the provider has been notified within *48 hours of the purchase date *purchase period. A full refund will be applied to the original payment source.
Account Credit:
If the purchase period has expired, the refund will be provided as a credit to remain on file and applicable towards other purchases which must be used within the calendar year; with the exception of membership and designation renewals (as they renew shortly after the calendar year has expired) and intention of use must be declared 30 days before the end of the calendar year.
Credit Transfer:
Credit(s) are transferable between members and can be arranged by contacting us.
2. Event Cancellation (exempt of the $100 administrative fee).
If you are unable to attend an event, your registration is fully transferable to another person(s) within your organization or an active member of ADRIC.
Event registration cancellation, notice must be received in writing for all refund requests;
-
- 30 days or more, prior to the event will receive a refund less 30% admin fee.
- 29-days or less notice, will receive a refund less 50% admin fee.
- Refunds are not provided 7 days prior to, or after the event.
3. Administrative Fees ($100.00)
All transactions are subject to an administrative fee – charges may apply, please contact us prior for confirmation.
4. Shipping and Handling
Shipping and handling charges are non-refundable. Returned item(s) must be prepaid and insured by the purchaser. It is the responsibility of the purchaser for any loss or damage to the item(s) during shipment. We do not guarantee that we will receive sent item(s) and any disputes of shipping is the responsibility of the purchaser and shipping provider.
5. Contact Us
Email: finance@adric.ca
Call: (877) 475-4353
ADR Institute of Canada
705-130 Albert Street,
Ottawa, ON
K1P5G4
