ADRIC ODR Vision Statement:
The proficient and ethical use of Online Dispute Resolution (ODR).
ADRIC ODR Mission Statement:
ADRIC supports and encourages the use of ODR as a means of enhancing the breadth of service delivery by:
- Promoting ethical use of ODR that is consistent with the membership’s professional obligations;
- Staying current on ODR best practices in Canada and the world;
- Taking a leadership role in the development of ODR through information sharing, educational and informational programs, professional development initiatives, business supports, and networking;
- Assisting people and organizations in accessing ODR and professionals proficient in the use of ODR; and
- Collaborating with other organizations to influence the field of ODR and its effective use in both Canada and internationally.
ADRIC had a dedicated and passionate team of volunteers who monitored the global ODR landscape and make recommendations to maintain ADRIC as a leader in the field. They developed the above vision and mission statements approved by the ADRIC Board. They also research platforms and resources to post for members’ and the public’s benefit and maintain an ODR library and blog (scroll down to see the button-links).
ADRIC ODR Task Force (ODRTF) Recommendations
ADRIC alongside the ODRTF came up with these principles and they are:
- Adopt the broad principles of Online Dispute Resolution (ODR) created by the National Centre of Technology and Dispute Resolution (“NCTDR”), the preeminent ODR “think tank”: info/ethics-and-odr.
- Those involved with consumer protection related disputes may wish to follow the standards developed by the European Union Consumer Protection Initiative with particular attention to Articles 5 and 5.4.
- ADRIC members must familiarize themselves and comply with guidelines published by the International Council for Online Dispute Resolution (icodr.org) for Video Mediation and Video Arbitration.
See the free ADRIC webinars on ODR:
- Options for Online Dispute Resolution: An Introduction to Using Zoom – recorded March 23, 2020
- Gaining Proficiency and Understanding ODR using Zoom – recorded April 8, 2020
- Other resources available by clicking the buttons below
We are grateful to the members, past and present, of the ODR Task Force:
Frank Fowlie, Chair, Andrew Eckart (former Chair), Marie-Claude Asselin, Erika Deines, Kim Ann Chute, Frank DeMont, Marcel Mongeon, Elizabeth Murray, Emilia Péch, and Femi Rufus.
Former ODRTF members: Co-Chairs Rick Weiler and Colm Brannigan, Harold Arkin, Mary Margaret Biedermann, Heather Carnegie, Sandy Koop Harder, Kim Parish, Demi Panko and Clara Puskas.
