With over 30 years in the field Dr. Sandra offers ADR services including: mediation, facilitation, consensus building, dispute systems design, and training, all aimed at helping clients, not just solve a problem, but to build healthy teams. Sandra provides collaborative dispute resolution services in the private and the public sectors including hotels, universities, hospitals, community, family law, local, federal and international governments. She has participated in or supervised the resolution of over 10,000 cases. This includes investigation, facilitation, case management of complex and multi-party disputes. In addition, Sandra brings a strong theoretical and research background in dispute resolution and complaint handling. She teaches empirically proven intervention strategies. She works under Legislative Acts, regulations, policies, and procedures.

Perhaps however, her most valuable skill, is that Sandra knows how to listen, where people report feeling heard and understood.