ADRIC UPCOMING EVENTS
ADRIC WEBINAR SERIES RECORDINGS available on demand:
ADRIC 2021: Culture, Conflict and Confluence – A Webinar Series
ADRIC 2021 Webinar Series – Recordings available on demand at only $35 (and some are no charge). CEE and CPD points accredited – Click here to order.
- Investor-State Dispute Settlement (ISDS) and Climate Justice – recorded on September 29, 2021
- Diversity and ADR: an Advocates’ Perspective and Why it Matters for Your Case Recorded on November 25
- The Problem with Reconciliation Recorded on September 30, 2021
- Technology and Culture–Sensitive ADR Recorded on October 7, 2021
- Gender Awareness 101 for Dispute Resolution Professionals Recorded on October 13, 2021
- Increasing Police Legitimacy and Effectiveness in a Diverse World Recorded on October 27, 2021
- Clash of Cultures or Melding of Cultures? Opportunities in Diversity Recorded on November 3, 2021
- Trauma Informed Dispute Resolution – a Practical Process Recorded on November 24, 2021
- Best Practices in ADR through a Multi-faith Lens: Successes and Challenges Recorded on December 1,2021
ADRIC FREE RECORDINGS available on demand:
- ADRIC’s Presentation for CanArbWeek 2020 – recorded September 23, 2020
- An Introduction to A Model Framework for Construction Adjudication across Canada – recorded April 28, 2021
- Construction Adjudication in Infrastructure Contracts – Perspectives from Four Adjudicators – recorded June 25, 2021
ADRIC 2020 Diversity in ADR Series
- 1 – Listening Circle: What is Diversity, Inclusion and Truth and Reconciliation recorded October 14, 2020
- 2 – Allyship: Authentic vs Performative – recorded October 21, 2020
- 3 – Voice and Choice: Power, Privilege and Reconciliation – Understanding and Recognizing in Ourselves and Our Clients recorded October 28, 2020
- 4 – The Value of Inclusion in ADR: Learning from Non-Mainstream Practitioners – recorded November 4, 2020
- 5 – Changing Systemic Biases and Discriminatory Practices in Organizations – recorded November 10, 2020
- 6 – A Trauma -Informed Approach to Managing ADR Part 1 – recorded November 18, 2020 We regret this recording is no longer available.
- 6b – Trauma-Informed ADR: How to Support Clients Part 2 – recorded January 27, 2021 We regret this recording is no longer available.
- 6c – Trauma-Informed ADR – Part 3 – recorded April 7, 2021 We regret this recording is no longer available.
- 7 – A Brave Space: Ask Your Questions without Being Judged – recorded November 25, 2020
- 8 – Sharing Circle: Moving our Practices and Organizations Forward, and Advancing the Process of Truth and Reconciliation – recorded December 2, 2020
Ongoing, on demand: ADRIC 2020 Clarity in Conflict Resolution – Webinar And Videoconference Series – recordings available on demand at only $35. – CPD points accredited _ click here to order
Webinars to Assist Members During the Start of the Pandemic
- Options for Online Dispute Resolution: An Introduction to Using Zoom – recorded March 23, 2020
- Gaining Proficiency and Understanding ODR using Zoom – recorded April 8, 2020
- Comprendre les bases de la médiation en ligne : Introduction à l’utilisation de Zoom et conseils pratiques – recorded April 15, 2020
- Transference / Compassion Fatigue – recorded May 13, 2020
- Everything’s Changed: What Do We Do Now? – recorded May 27, 2020
- You Can’t Un-ring the Bell: Lessons Learned – recorded June 10, 2020
- Mental Health in the Age of Dramatic Change and Uncertainty – recorded June 17, 2020
- Woulda, Shoulda, Coulda …GONNA ! – recorded July 8, 2020
Other ADRIC webinars
- Workplace Claims and Solutions – recorded June 13, 2019
- see our YouTube Channel for more recordings
Events in December 2020
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BILL EDDY - Working with High-Conflict Clients and Parties
BILL EDDY - Working with High-Conflict Clients and Parties
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December 1, 2020A one-day online workshop developed especially for ADRIC and presented by the renowned Bill Eddy, LCSW, JD, co-founder and Chief Innovation Officer of the High Conflict Institute.
High conflict disputes are present in every legal, workplace, and domestic setting. They often involve one or more individuals with high-conflict behaviour, characterized by:
- All-or-nothing thinking
- Unmanaged emotions
- Extreme behaviour
- Preoccupation with blaming others
- Prolonged, unresolved conflict
- Drawing in many other people
- Draining energy, time and resources
Dealing with high-conflict disputes requires more structure and more active involvement by the professional and simple skills for the parties to fully engage them.
Bill Eddy will provide a one-day training based on his method known as New Ways™ adapted to be useful to all Dispute Resolution professionals. He will train participants in new skills for parties to use during high-conflict sessions. These include some paradigm shifts from the ordinary and are not designed to replace what already works but rather to use when other methods like emotional exchanges and insight just don’t work. This involves teaching the clients/parties simple skills for asking more questions, setting agendas, agreeing jointly on each small step of the process, making proposals, asking questions about proposals and respectfully responding to proposals.
In this approach, storytelling about past behaviour is discouraged and the focus is kept on the future. However, throughout this process of focusing on the parties’ proposals, the practitioner calmly demonstrates empathy, respect and neutrality for both parties, despite angry outbursts, surprise events, tears and rigid positions. The intended result is that the parties have less need to defend themselves, they work harder at finding solutions, and they are more committed to their own decisions.
Who will benefit from this workshop?
Mediators, arbitrators, lawyers, parenting coordinators, conflict coaches, police, human resources professionals and anyone who manages disputes.
Learning Objectives
- Identify the conflict dynamics of five types of high-conflict personalities.
- Apply brain science to managing high-conflict clients with empathy, attention and respect.
- Reduce client resistance to positive problem-solving with a 2-step method.
- Teach clients to make reasonable proposals, ask questions and respond to proposals appropriately.
- Provide a structured mediation approach designed for high-conflict personalities.
- Educate high-conflict clients about choices and consequences for making decisions.
Professional Development Accreditation:
- ADRIC Continuing Education & Engagement (CEE) points: 12
- Law Society of British Columbia: 6 hours
- Law Society of New Brunswick: 6 hours
- Law Society of Ontario: 6 hours of Professionalism Content
- Law Society of Saskatchewan: 6 hours
CPD accreditation pending from all Law Societies across Canada
This session is full. We will be offering it again (January or February) - if you would like to be added to the wait list for advance notice, please send a message to admin@adric.ca.
This workshop will not be recorded.
Schedule
Morning: Managing High Conflict Personalities
11:00–12:30: Five common personality patterns of high conflict behaviour
Other mental health issues (depression, bipolar, substance abuse)
Right-brain and Left-brain conflict styles
Reducing client resistance to problem-solving
12:30-12:45: Break
12:45-1:45: Skills for Professionals: Connect, Structure, Educate
Connecting with Empathy, Attention and Respect (EAR)
Guiding the decision-making process
Educating parties about standards and reality
Dealing with resistance to resolving disputes
Skills for Clients:
Asking more Questions
Making Agendas
Making and Responding to Proposals Finalizing Agreements
1:45-2:15: Lunch
Afternoon: Structuring the Process to Avoid Impasse
2:15-3:45: Structuring a simple process to manage high-conflict clients
Step 1: Establishing the structure
Step 2: Guiding the parties to make their agenda
Step 3: Guiding the parties to make and respond to proposals
Step 4: Finalizing and revising their agreements
3:45-5:15: Role-play mediation in Zoom break-out rooms and debrief
5:15-5:30: Break
5:30-6:00: Pre-Mediation Coaching and Coaching for BIFF (Brief, Informative, Friendly and Firm) Responses
Presenter: William A. (“Bill”) Eddy, LCSW, JDBill Eddy is a lawyer, therapist and mediator, and the co-founder and Chief Innovation Officer of the High Conflict Institute based in San Diego, California. Mr. Eddy provides training on the subject of high-conflict personalities to lawyers, mediators, judges, mental health professionals and others. He has presented in over 30 states, several provinces in Canada, Australia, New Zealand, England, Greece, France, Israel, Austria and Sweden.
As a lawyer, he was a Certified Family Law Specialist (CFLS) for 15 years in California, where he represented clients in family court. Prior to that, he provided psychotherapy for 12 years to children, adults, couples and families in psychiatric hospitals and outpatient clinics as a Licensed Clinical Social Worker (LCSW). Throughout these careers, he has provided mediation services and was the Senior Family Mediator at the National Conflict Resolution Center in San Diego for the past 15 years.
Mr. Eddy is the author of several books, including:
- High Conflict People in Legal Disputes
- SPLITTING: Protecting Yourself While Divorcing Someone with Borderline or Narcissistic Personality Disorder
- BIFF: Quick Responses to High Conflict People
- So, What’s Your Proposal?
He writes a popular blog for PsychologyToday.com, with over 3 million views.
He is the developer of the New Ways for Families® method for potentially high-conflict families, which is being implemented in several family court systems in the United States and Canada. He is also the developer of the New Ways for Mediation® method, which emphasizes more structure by the mediator and more negotiation skills for the parties – with less stress for all.
He taught Negotiation and Mediation at the University of San Diego School of Law for six years. He has served as a Special Master and as a Settlement Judge in the San Diego Family Court. He is on the part-time faculty at the Staus Institute for Dispute Resolution at Pepperdine University School of Law where he teaches in-person and online courses. He is a Visiting Lecturer at Monash University Law Chambers in Melbourne, Australia and a Conjoint Associate Professor at Newcastle Law School in Newcastle, Australia. He has presented at numerous judicial conferences and state bar conferences, and at international conferences for the Association of Family and Conciliation Courts. He was a founding board member of the Academy of Professional Family Mediators.
He obtained his law degree in 1992 from the University of San Diego, a Master of Social Work degree in 1981 from San Diego State University, and a Bachelors degree in Psychology in 1970 from Case Western Reserve University.
Rates:
ADRIC Members $299 · Non-Members $425 · Applicable taxes extra
Limited spaces available: This session is full. We will be offering it again (January or February) - if you would like to be added to the wait list for advance notice, please send a message to admin@adric.ca.
We will be offering it again (January or February) - if you would like to be added to the wait list for advance notice, please send a message to admin@adric.ca.
We reserve the right to cancel if registrations do not meet the minimum and would advise by November 23rd and provide a full refund.
CANCELLATION POLICY: If you must cancel, notice must be received in writing. All refund requests received up to one week prior to the date of the webinar will receive a refund less a 5% administrative fee. Notice must be received NO LATER THAN 11:59pm ET THREE DAYS PRIOR to the date of the webinar to receive a refund less a 25% administrative fee unless we are able to find a replacement for your spot, in which case you will receive a refund less 10% admin fee. No refunds available after that point.We reserve the right to cancel if registrations do not meet the minimum and would advise by November 23rd and provide a full refund.
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ODR – A Practical Program for Practitioners
ODR – A Practical Program for Practitioners
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December 6, 2020ODR – A Practical Program for Practitioners
The ADR Institute of Canada (ADRIC) and The Canadian Collaborative for Engagement & Conflict Management (CECM) have united on a new, ambitious and practically-focused program in support of mediators and arbitrators offering services online. This program has been developed by Colm Brannigan and Marc Bhalla, who each have a Master of Laws from Osgoode Hall Law School in Dispute Resolution and focused their academic research on Online Dispute Resolution. Colm and Marc have been practicing ODR long before the COVID-19 pandemic and believe that there is a great deal more to addressing conflict remotely than getting a videoconferencing account.
This in-depth, interactive program will highlight what is unique about addressing conflict online. In its practical focus, attendees will be walked through online mediation and arbitration processes, from engagement to conflict closure. Unique challenges and opportunities will be discussed and creative ways to make use of various technologies to enhance the process demonstrated.
Whether this is your first foray into the world of ODR or you are well versed in it, you will be able to enhance your practice by taking this unique 10-hour program. The program will be presented through an introduction and 3 modules, over the dates below.
Instructors:
Colm Brannigan,
LL.M (ADR), C.Med,
C.Arb, IMI Cert, FCIArbMarc Bhalla,
LL.M (ADR), CCI (Hon’s),
C.Med, Q.Arb, MCIArbFormat: This course will be presented online via Zoom.
Required Equipment: Attendees need a computer, tablet or phone, an internet connection (wired recommended), a microphone and video camera if they wish to be seen or to participate by audio or video. Attendees do not have to present themselves visually or audibly to interact or otherwise participate in the course.
Who Should Take This Course? Mediators, arbitrators, lawyers and other legal representatives who are either involved in online dispute resolution or are considering becoming involved and would like to learn more about it than a one-platform-fits-all approach. While ODR shares similarities with in-person processes, there are significant differences that practitioners need to be aware of.
Module 1: Introduction Module 2 Module 3 Module 4 Welcome / Opening Remarks
Welcome / Overview of Module The Agreement to Mediate Online – Key Agreement Clauses Online Mediation Introduction to Instructors The Opportunities & Challenges of Online Dispute Resolution How Arbitrator Appointment Works Online Online Settlement Negotiations Introduction to Attendees Beyond Zoom – An Overview of Various Processes, Platforms & Tools Online Med-Arb Agreements Online Arbitration History of ODR Put Yourself in their Tech – Empathizing with Clients Essential Pre-Process Meeting Tips The Challenge of Witness Testimony in Online Arbitration What to expect out of program Put Yourself in their Robe – Understanding Legal Counsel Not Mission Impossible – Overcoming Common Hurdles Managing and Recognizing the Perception of Bias Live, Rehearsed or Pre-Recorded - Synchronous & Asynchronous Process Considerations Creating a Safe and Balanced Space Getting it in Writing – Capturing Settlement Terms Online Platform Checklists Feeling Heard Online Launching and promoting an ODR practice. Presence & Power Client engagement – proposing ODR and related options Dates:
October Session
Introduction: Monday October 5th 7:00 pm – 8:00 pm EST
Module 1: Tuesday October 6th 1:00 pm – 4:00 pm EST
Module 2: Wednesday October 7th 1:00 pm – 4:00 pm EST
Module 3: Thursday October 8th 1:00 pm – 4:00 pm EST
December SessionIntroduction: Sunday December 6th 7:00 pm – 8:00 pm EST
Module 1: Monday December 7th 1:00 pm – 4:00 pm EST
Module 2: Tuesday December 8th 1:00 pm – 4:00 pm EST
Module 3: Wednesday December 9th 1:00 pm – 4:00 pm ESTLimited spaces available
Professional Development Accreditation:
- ADRIC Continuing Education & Engagement (CEE) points: 20
- Law Society of British Columbia: 10 hours
Law Society of saskatchewan: 9 hours - CPD accreditation pending from all Law Societies across Canada
Members: $495* - Non-members: $695*
*plus applicable tax
REGISTER NOW
Special offer to attendees: Those who register to attend this program are welcome to sign up to participate in a role play exercise coordinated by Colm and Marc after the program concludes.
Note: this course is available in English only at the moment, but we hope to translate and find French instructors for 2021.